Frequently Asked Questions

Start through the HLC Booking Wizard and provide your event type, guest count, menu selections, presentation choice, add-ons or services, and contact/event information. After submission, HLC reviews the request and confirms availability and final details.

No. Submission means HLC has received your booking request. The event becomes confirmed only after HLC reviews the details, confirms availability, and any required confirmation or payment conditions are completed.

We recommend submitting your request as early as possible, particularly for weddings, large events, Ramadan, Eid, holidays, and other high-demand dates. Availability is confirmed after HLC reviews your requested date and services.

Minimum guest requirements may vary by event type, menu, and service configuration. The Booking Wizard applies the applicable guest rules during the booking process.

Yes. HLC is built around event customization. Clients select from the available menu and cuisine options during booking, subject to availability and the requirements of the selected event.

Yes. Halal is a core HLC requirement for the food served through our catering service.

Clients should provide dietary restrictions, allergies, and special requests during the booking process or directly to the HLC team. Requests are reviewed individually based on the selected menu and service requirements. Clients with serious allergies should discuss them directly with HLC before final confirmation.

Tasting availability is not fixed in this content file and should be confirmed directly with HLC for the specific event and menu.

Pricing is based on the event details and selections made through the HLC booking system, including the applicable menu, guest count, presentation, and selected services or add-ons. The Booking Wizard may display an estimated total, while final pricing remains subject to HLC review and confirmation.

Where server service is selected, the approved booking logic calculates it by quantity and hours at $40 per server per hour.

The final payment methods and deposit workflow should be confirmed through the quotation, invoice, booking confirmation, or direct communication with HLC. This FAQ should not display unapproved payment methods.

HLC can provide event setup and service options according to the selected event and booking configuration. Available staffing and related services are selected or confirmed through the booking process.

Yes. HLC uses Hospitality Stations as part of its event presentation options. Availability and whether a station is included or optional may depend on event type, guest count, presentation selection, and the final booking configuration.

Equipment rental is part of HLC's service offering where available. The exact equipment, quantities, availability, and applicable charges should be confirmed for the individual event.

Delivery treatment depends on the event location and confirmed service arrangement. Any applicable delivery or service charge should be shown or confirmed before the booking is finalized.

Cancellation, rescheduling, deposits, non-refundable costs, and refund eligibility are governed by the HLC Cancellation & Refund Policy and any event-specific terms shown in the confirmed quotation, invoice, or written agreement.

Changes may be requested, but approval and any price adjustment depend on the timing of the request, availability, and whether HLC has already incurred costs or commitments for the event.

HLC provides catering for a range of events, including weddings, corporate and embassy events, private events, and seasonal occasions such as Ramadan and Eid, subject to availability and the selected service.

HLC is based in Delaware. The final service area for a specific event should be confirmed based on the event location, logistics, and service requirements. The website should not publish an unverified fixed number of states.

Contact the HLC team for assistance with your event, booking, menu, or service requirements. If you already submitted a booking request, include your booking reference when contacting us.