Cancellation & Refund Policy

01Purpose & Scope

This Cancellation & Refund Policy applies to catering and event-service bookings made with Home of Luxury Catering. It explains how cancellation, rescheduling, booking changes, deposits, payments, and refunds are handled after a client submits or confirms an event.

02Booking Requests Vs. Confirmed Bookings

Submitting a booking request through the website does not by itself create a confirmed reservation. Cancellation and refund obligations apply according to the stage of the booking, the services confirmed, and any payment or deposit already made. A booking is confirmed only after Home of Luxury Catering confirms availability and the required confirmation or payment conditions have been completed.

03Deposits & Booking Payments

Any required deposit, booking payment, balance due date, and payment schedule will be stated in the client’s quotation, invoice, or booking confirmation. The applicable cancellation treatment of a deposit or payment should also be communicated before the booking is finalized.

04Client Cancellation

A client who wishes to cancel a confirmed event should notify Home of Luxury Catering as soon as possible using the contact method stated in the booking confirmation. The effective cancellation date is the date on which Home of Luxury Catering receives the cancellation notice.

05Refund Eligibility

Refund eligibility depends on the timing of the cancellation, the payment terms accepted for the booking, and costs or commitments already incurred for the event. These may include food or ingredient purchases, special-order items, staffing commitments, equipment reservations, rentals, décor, third-party services, and other event-specific expenses.

06Non-Refundable Costs

Amounts already committed to customized, perishable, special-order, rental, staffing, or third-party items may be non-refundable to the extent those costs cannot reasonably be recovered by Home of Luxury Catering. Any non-refundable amount applicable to a specific booking should be identified in the quotation, invoice, confirmation, or cancellation calculation.

07Rescheduling

Requests to move an event to a different date are subject to availability. Home of Luxury Catering may apply eligible payments from the original booking toward a rescheduled event where agreed. Changes in date, season, guest count, menu, location, staffing, rentals, or other requirements may result in revised pricing.

08Changes To Guest Count Or Services

A reduction in guest count, menu items, equipment, staffing, presentation, or other confirmed services is considered a booking change rather than a cancellation of the entire event. Approval and any resulting credit or price adjustment depend on the timing of the request and whether costs or commitments have already been incurred.

09Home Of Luxury Catering Cancellation

If Home of Luxury Catering must cancel a confirmed service for reasons within its reasonable control and cannot provide an agreed alternative, amounts paid for services that will not be provided should be refunded to the client. This does not limit any rights that may apply under applicable law.

10Weather, Emergencies & Events Beyond Reasonable Control

If an event is affected by severe weather, emergency conditions, venue closure, governmental restrictions, utility failures, transportation disruption, or another circumstance beyond reasonable control, Home of Luxury Catering and the client should first consider reasonable options such as rescheduling, modifying the service, or applying eligible payments toward a new date. Any refund will depend on unrecoverable costs already incurred and applicable legal requirements.

11Refund Method & Processing

Approved refunds should generally be returned using the original payment method where practical. Processing time may vary depending on the payment method, bank, or payment provider. The client will be informed when a refund has been approved and initiated.

12Third-Party & Rental Charges

Third-party services, equipment rentals, special orders, or other external costs may be subject to separate cancellation terms imposed by the applicable provider. Where such costs are part of the client’s booking, the applicable non-refundable or cancellation charges may be passed through to the booking to the extent permitted and disclosed.

13How To Request A Cancellation, Change Or Refund

To request a cancellation, rescheduling, booking change, or refund review, contact Home of Luxury Catering and provide the booking name, event date, contact information, and a brief description of the request. Requests should be submitted in writing whenever possible so that the date and details can be documented.

14Contact

Email: info@homeofluxurycatering.com

Phone: +1 (302) 585-1002

Location: Delaware, USA

15Relationship To Terms & Conditions

This Cancellation & Refund Policy forms part of the Home of Luxury Catering Terms & Conditions. If a confirmed quotation, invoice, or written agreement contains event-specific cancellation or payment terms, those specific terms should be read together with this policy.